R. KEVIN NORRIS
INFORMATION TECHNOLOGY PROFESSIONAL
Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.
- Solid knowledge of LAN/WAN network administration and support under Windows 9x/NT/2000/XP/7/Server 2003/Server 2008 and UNIX environments.
- Proven expertise in supporting and troubleshooting hardware, software and networking issues.
- Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to-person” for immediate resolution to technical issues.
- Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
- Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
- Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction
- Logic will get you from A to B, imagination will take you everywhere.
01/15 – Current Self-employed
ACCESSIBLE MEDIA PRODUCER
Develop and utilize multiple software tools and technologies to transform educational textbooks to accessible digital format i.e. PDFs, ePubs, HTML documents for visually impaired persons. Monitor quality check points and efficiency standards on daily basis while modifying code to achieve maximum efficiency. Train and manage sub-contractors to meet customer and national standards.
10/15 – 01/16 PolySciTech, A division of Akina, Inc. – West Lafayette, IN
12/13 – 12/14 Flatirons Solutions, Inc. – Boulder, CO
SOFTWARE ENGINEER CONSULTANT
Participated in agile software development in Scrum, sprint planning, daily stand-up meetings, reviews, retrospectives, backlogs, release planning, demos, and other Scrum related meetings. Implemented and ran complex automation scenarios for Aerospace maintenance manual publications. XSL/FO Development for PDF and HTML output of various Technical Documentation. Reported/fixed product bugs found through coding and automated testing. Utilized Jenkins, Java, Eclipse IDE, JUnit, Oxygen, and Xspec software to design and implement manual and/or automated front end and back end test infrastructure.
05/12 – 09/13 NCCF – New Castle, IN
Managed and tracked office supplies by developing custom Access 2007 database. Consolidated the procurement process and developed multiple monthly and yearly reports. Successfully migrated Access 2007 database to Access 2010 through testing, analyzing issues with forms and VBA coding, and reconfiguring systems to meet performance standards and efficient backup and recovery administration.
05/05 – 03/09 Oakland City University: Extended Education Department – Bunker Hill, IN
SYSTEMS ADMINISTRATOR / OFFICE CLERK
Assembled and configured multiple classroom environments with Microsoft Server 2003, Aztec Learning and Work Keys software with printing and mail services. Implemented and supported Active Directory. Added new users and provided access to databases and system functions. Setup and supported connected peripherals. Developed reporting spread sheets and Access database for tracking GED and college enrollment / progression and reporting.
12/98 – 03/05 Indiana Department of Environmental Management – Indianapolis, IN
NETWORK / SYSTEMS ADMINISTRATOR
Optimized processes for testing, analyzing, troubleshooting and reconfiguring hardware, software and connectivity issues for a multi-platform UNIX, Linux, and Windows environment. Optimized user workflow by researching and installing additional systems. Managed and cross-trained assistants to perform duties where needed. Organized and implemented a major platform upgrade successfully consolidating and streamlining user workflows and addressing facility needs. Participated in a leading role for the creation of new state policy concerning new and upcoming technology.
12/97 – 12/98 C. I. O. E. Internet Services – Lafayette, IN
PROXY SERVER ADMINISTRATOR / LEAD NETWORK SUPPORT TECHNICIAN
Analyzed and administered the Windows proxy server. Played key role in reengineering Support Center to improve responsiveness and customer satisfaction. Established best practices for Server and Network support and trained technical staff. Maintained proficiency with most common operating systems and stayed current with any new technologies.
Operating Systems: Windows (9x, 2000 workstation and Server, 2003 server, 2008 server, XP, Vista, 7, 8, 8.1), UNIX, LINUX (Red Hat, CentOS, UBUNTU, SUSE, Debian, and many more)
Software: Eclipse, TortoiseSVN, MySQL Workbench, MS Office (All versions), Subversion, Oxygen XML Editor, Microsoft Visual Studio, Adobe Creative Suites, Jenkins CI, Calibre
07/13 Library of Congress
Literary Certified in Braille Transcription
05/10 Ball State University
Bachelors of General Studies
- Graduated Magna Cum Laude with GPA 3.89 on 4.00 scale
- Emphasis on Computer Science, Information Systems/Office Management, and Psychology
05/08 Ball State University
CS 233 / CS 276 CompTia A+ Cert Coursework: Hardware / Operating Systems
09/01 Environmental Systems Research Institute, Inc.
Introduction to ArcIMS
06/01 Microsoft Technical Education Center
2152 Supporting Microsoft Windows 2000 Professional and Server
05/01 Learning Services, Americas, IBM Global Services
#Q1216 AIX 4.x System Administration II: Problem Determination
04/01 Microsoft Technical Education Center
2151 Microsoft Windows 2000 Network and Operating System Essentials
04/00 Learning Services, Americas, IBM Global Services
#Q1114 AIX 4.x System Administration