Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.

  • Solid knowledge of LAN/WAN network administration and support under Windows 9x/NT/2000/XP/7/Server 2003/Server 2008/2012/2016 and UNIX/Linux environments.
  • Proven expertise in supporting and troubleshooting hardware, software and networking issues.
  • Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to-person” for immediate resolution to technical issues.
  • Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
  • Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
  • Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction
  • Logic will get you from A to B but imagination can take you anywhere.



08/16 – Current


  • Maintain top level knowledge of four main vendors; Fortinet, SonicWall, Sophos, and Watchguard firewalls and peripheral devices for on-prem, cloud, or hybrid environments.
  • Manage new configuration projects which includes review of the current network and desired outcome with consultation and recommendations for best results. 
  • Communicate with customers with a dutiful gauged approach of determining the customer’s networking skill and knowledge base with terminology/description to ensure communication is at its highest.
  • Work with customers via phone, screen sharing, and/or in person.
  • Maintain and update documentation for the scope of work needing performed as well as the work that has been completed. 
  • Update CRM tracking system with documentation per customer with time stamping. 
  • Perform specialized after-hour work to adhere to maintenance windows of high uptime customer needs on a scheduled basis.
  • Occasionally take critical issue calls from 24/7 supported customers as needed. 
  • Research and review vendor related forums and newsletters along with associated KB articles that are available to stay on top of potential issues with current and new firmwares. 
  • Update and maintain internal wikis with how-to associated steps for performing common and not-so common configurations. 
  • Maintain full discussion with team members and management via messaging and in person to stay on top of current customer and vendor situations and to keep others informed as well.
  • Perform on-site deployments for local customers as needed. 
  • Understand and accept the fact that the duties performed are dynamic in nature and expect change frequently to adjust to the ever changing network environment to maintain network security to its highest potential. 
  • Empathize with customers with their networking and security needs and issues.

01/15 – Current Self-employed


Develop and utilize multiple software tools and technologies to transform educational textbooks to accessible digital format i.e. PDFs, ePubs, HTML documents for visually impaired persons. Monitor quality check points and efficiency standards on daily basis while modifying code to achieve maximum efficiency. Train and manage sub-contractors to meet customer and national standards.

10/15 – 01/16 PolySciTech, A division of Akina, Inc. – West Lafayette, IN


Responsible for maintaining all existing company websites ensuring each site is functioning properly and available to users for global commerce. Integrated updates and new postings into websites by designing and development of new pages to support marketing activities. Utilized scripting languages such as JavaScript and PHP and configured Apache web servers on UBUNTU server. Tracked customers and commerce transactions utilizing databases through MySQL Workbench. Maintained current knowledge of HTML and CSS to keep websites mobile friendly. All coding was handled with Subversion for versioning control and Adobe Dreamweaver as the primary development tool.

12/13 – 12/14 Flatirons Solutions, Inc. – Boulder, CO


Participated in agile software development in Scrum, sprint planning, daily stand-up meetings, reviews, retrospectives, backlogs, release planning, demos, and other Scrum related meetings. Implemented and ran complex automation scenarios for Aerospace maintenance manual publications. XSL/FO Development for PDF and HTML output of various Technical Documentation. Reported/fixed product bugs found through coding and automated testing. Utilized Jenkins, Java, Eclipse IDE, JUnit, Oxygen, and Xspec software to design and implement manual and/or automated front end and back end test infrastructure.

05/12 – 09/13 NCCF – New Castle, IN


Manage and track office supplies by developing custom Access 2007 database. Consolidated the procurement process and developed multiple monthly and yearly reports. Successfully migrated Access 2007 database to Access 2010 through testing, analyzing issues with forms and VBA coding, and reconfiguring systems to meet performance standards and efficient backup and recovery administration.

05/10 – 03/112 Self Employed


Utilized multiple software tools and technologies to transform K-12 textbooks to digital format i.e. PDFs, ePubs, HTML documents for visually impaired students. Monitored quality check points and efficiency standards on a daily basis. Researched and recommended leading edge technologies for product improvement and the implementation of efficient production procedures and policies. Developed in-house software to automate some conversion functionality of existing software.

05/05 – 03/09 Oakland City University: Extended Education Department – Bunker Hill, IN


Working at the Extended Education location, assembled and configured multiple classroom environments with Microsoft Server 2003, Aztec Learning and Work Keys software with printing and mail services. Implemented and supported Active Directory. Added new users and provided access to databases and system functions. Setup and supported connected peripherals. Developed reporting spread sheets and Access database for tracking GED and college enrollment / progression and reporting.

12/98 – 03/05 Indiana Department of Environmental Management – Indianapolis, IN


Optimized processes for testing, analyzing, troubleshooting and reconfiguring hardware, software and connectivity issues for a multi-platform UNIX, Linux, and Windows environment. Optimized user workflow by researching and installing additional systems. Managed and cross-trained assistants to perform duties where needed. Organized and implemented a major platform upgrade successfully consolidating and streamlining user workflows and addressing facility needs. Participated in a leading role for the creation of new state policy concerning new and upcoming technology.

12/97 – 12/98 C. I. O. E. Internet Services – Lafayette, IN


Analyzed and administered the Windows proxy server. Played key role in reengineering Support Center to improve responsiveness and customer satisfaction. Established best practices for Server and Network support and trained technical staff. Maintained proficiency with most common operating systems and stayed current with any new technologies.


Operating Systems: Windows (9x, 2000 workstation and Server, 2003 server, 2008 server, XP, Vista, 7, 8, 8.1), UNIX, LINUX (Red Hat, CentOS, UBUNTU, SUSE, Debian, and many more)

Languages: PHP, JavaScript, HTML/XHTML, CSS, XML/XSLT, SQL, XSL-FO, XPath, Visual Basic, VBA, VBScript, Java, VB .Net

Software: Eclipse, TortoiseSVN, MySQL Workbench, MS Office (All versions), Subversion, Oxygen XML Editor, Microsoft Visual Studio, Adobe Creative Suites, Jenkins CI, Calibre


07/13 Library of Congress

            Literary Certified in Braille Transcription

05/10 Ball State University

            Bachelors Degree         

    • Graduated Magna Cum Laude with GPA 3.89 on 4.00 scale
    • Computer Science with emphasis on Information Systems/Office Management and Psychology
    • Obtained two Associates level degrees on emphasis of Computer Science and Business Information Techology

05/08 Ball State University

            CS 233 / CS 276 CompTia A+ Cert Coursework: Hardware / Operating Systems

09/01 Environmental Systems Research Institute, Inc.

            Introduction to ArcIMS

06/01 Microsoft Technical Education Center

            2152 Supporting Microsoft Windows 2000 Professional and Server

05/01 Learning Services, Americas, IBM Global Services

            #Q1216 AIX 4.x System Administration II: Problem Determination

04/01 Microsoft Technical Education Center

            2151 Microsoft Windows 2000 Network and Operating System Essentials

04/00 Learning Services, Americas, IBM Global Services

            #Q1114 AIX 4.x System Administration

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